Q&A with SAM Human Resources Manager, Jen McCloskey
Q&A with SAM Human Resources Manager, Jen McCloskey
Q: What is SAM’s overall approach to human resources, and how does it support the company’s mission and goals?
A: Our approach is proactive and strategic. SAM’s HR team collaborates to deliver high-quality service to team members and customers. Additionally, SAM works with business partners on continuous improvements, as evidenced by the recent partnership with Indeed to test their new AI platform. Our HR team frequently utilizes our employee recognition program, XOXO day, for daily celebrations of SAM team members achievements! This holistic approach underscores SAM’s commitment to creating a supportive and collaborative work environment.
Q: What opportunities for professional development and career growth does SAM offer its team members?
A: SAM supports continuing education and encourages attendance at industry events to facilitate ongoing development. SAM prioritizes internal promotions and our HR team, in collaboration with our leadership team, has established standards to ensure that open positions are communicated effectively to team members and qualified employees receive interview opportunities. The training team has created comprehensive training programs that align with the career goals of team members, thus providing them with the necessary tools to succeed and grow within the company.
Q: What are some common career paths for team members at SAM?
A: Common career paths often involve starting at one of our stores as an Assistant Manager or Store Manager. From there, individuals may progress into a District Manager in Training position, followed by roles as a District Manager, and eventually advance to a Regional Manager or Director level in Operations. Several of our company leaders have followed similar career trajectories, starting as store team members, and leveraging their years of knowledge and expertise to lead various areas of the business. This demonstrates the opportunities for growth and advancement within SAM.
Q: How does SAM foster a positive work culture?
A: SAM prioritizes the well-being and best interests of its team members in decision-making processes. Our Culture and Safety Committees actively contribute ideas and feedback for continual improvement. The Diversity, Equity, and Inclusion committee is dedicated to enhancing the overall experience of team members. SAM partners with AARP on its employer pledge program and earned recognition as a welcoming workplace from the York County Economic Alliance. Furthermore, SAM has been recognized as one of the top 100 Best Places to Work in PA since 2020, an achievement that reflects the emphasis on maintaining a positive work culture.
Q: How does SAM gather and respond to team member feedback?
A: Our open-door policy encourages everyone to freely reach out to any individual within the company with requests or suggestions. Our CEO, Alyssa Quill, embodies this philosophy by actively seeking feedback and readily responding to phone calls and emails from team members at all levels of the organization. We conduct surveys to gather feedback from team members on a wide range of topics, from supervisor support to suggestions for enhancing benefits. Our executive team is hosting an event in October based on the TV show Shark Tank for team members to share ideas on innovations and improvements. We are excited to see the new ideas!
Are you interested in how our third-party management solutions can enhance your business? Send us an email at info@storageasset.com to connect!
Are you ready to take the next step in your career? Apply to one of our open positions.