Q&A with SAM Director of Virtual Operations, Jennifer Barroqueiro
Q&A with SAM Director of Virtual Operations, Jennifer Barroqueiro
Q: Can you share some key benefits or advantages of virtual operations for self storage facilities?
A: Implementing virtual operations in self storage offers several key benefits such as reduced overhead costs, streamlined processes, enhanced efficiency, and improved scalability.
Q: What common challenges are faced when implementing virtual operations and how does SAM address them?
A: Some common challenges are lack of technology and substandard facility conditions. SAM conducts a thorough evaluation of existing technology to identify any deficiencies as well as a comprehensive inspection of the facility to assess areas of opportunities. After these evaluations, we communicate our findings as well as a game plan to our clients with an effective timeline.
Q: Can you highlight some best practices for managing virtual teams effectively in the self storage industry?
A: Managing virtual teams in the self storage industry requires careful attention to communication and coordination. We establish clear communication channels, have regular check-ins, utilize technology, promote transparency, provide training/support, and set clear expectations with our teams.
Q: What role does technology play in SAM’s virtual operations strategy, and are there any specific tools or platforms that you find particularly valuable?
A: Technology plays a major role in SAM’s virtual operations strategy which helps us maintain our operational standards and customer satisfaction. Some technology items we utilize are remote monitoring, automation, customer engagement platforms, and security systems.
Q: How does SAM maintain high standards of customer service and operational efficiency in a virtual environment?
A: SAM maintains high standards of customer service and operational efficiency through dedicated virtual store managers, field service representatives, comprehensive training, clear communication, proactive problem solving, utilizing technology, and focusing on continuous improvement through open feedback.
Are you interested in how our third-party management solutions can enhance your business? Send us an email at info@storageasset.com to connect!