Training

There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

Self Storage Now has an Industry Dream Team

April 25, 2017

York-based companies SAAarchitects, Storage Construction, and Storage Asset Management have all worked within the self storage industry along the Eastern Seaboard. The trio continues to team together on some impressive projects, and has thus gotten to know each other’s methods … Continued

Announcing Our 2016 Results…

March 9, 2017

Storage Asset Management (SAM) is proud to announce the results of their managed self-storage properties in 2016. As a mid-sized and privately held third party management company focused on growth, SAM holds themselves to very high standards and expectations.  In … Continued

S’more Space Storage Now Open!

February 6, 2017

  For Immediate Release                                                                                                     February 1, 2017 Now Open: S’More Space Storage S’more Space Storage is now open for business and accepting new tenants.  The newly constructed facility is located at 581 Stony Battery Road in Landisville. This location … Continued