Training

There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

Announcing our 3rd Quarter Results

October 14, 2017

Storage Asset Management (SAM) had a busy 2017 thus far. Below are highlights for the first three quarters this year.  Listed Number 6 on the Inside Self Storage’s Top Operators: Management Companies List Storage Asset Management is now the largest … Continued

Best of Business: Operational Consulting Company

August 1, 2017

We are proud to announce that we have been named Inside Self Storage’s Best of Business as Best Operational Consulting.The Inside Self-Storage “Best of Business” is a reader-choice poll that launched in 2011. It asks for online votes from industry … Continued