Training

There are many people who believe that the top three factors in building a successful storage facility are “location, location, location”. We believe that the top three are “Manager, Location, Quality”. We take pride in helping you with one of the most important parts of your business: hiring your management staff.

We carefully monitor the location managers through many avenues to ensure their continued success. Some of the ways we do this is through mystery shoppers, recorded phone calls, customer feedback, and overall facility audits. We hold managers to a high standard and reward their continued excellence. This has allowed us to retain phenomenal employees over the years.

We provide all managers seasoned or not with a comprehensive training program that includes:

  • Introduction and history of the self storage industry and local market
  • Introduction and study of the Employee Handbook
  • Introduction and study of the Policy & Procedures Manual
  • Visiting all local self storage facilities
  • Daily Operations
  • Importance of a Properly Executed Lease
  • Cash Management
  • Sales Skills
  • Lead Management
  • Customer Service
  • Collections Procedures
  • Using the computer software
  • Basic site maintenance

Our ongoing training over the phone, on-site and through meetings covers a variety of topics including:

  • Phone Skills
  • Sales
  • Marketing
  • Customer Service
  • Computer Skills
  • Site Maintenance
  • Collections
  • Risk Management
  • Pricing and Promotion Strategies
  • Expense Control
  • Leadership Skills

 

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From The Blog

2018 Mid-Year Update

August 24, 2018

As we head into the fall season, SAM is proud to reflect on its amazing first half of 2018. SAM first would like to announce our results comparing January- June in 2017 to January-June in 2018. In 2018, SAM has increased … Continued

2018 Annual Meeting Recap: It Starts With Us!

April 10, 2018

  Each year our store managers, district managers, and corporate office staff come together for an annual conference featuring training, team building, and networking!  2018’s theme was It Starts With Us! The training featured sessions on marketing, technology, salesmanship, storage industry updates, … Continued

SAM’s 2017 Remarkable Year Results & Recap

February 28, 2018

Each year Storage Asset Management, Inc (SAM) announces the results of their managed self-storage properties compared to the 5 publicly traded self storage companies, REITS (real estate investment trusts), of CubeSmart, Extra Space Storage, Life Storage, Public Storage, and National … Continued

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